Ban types, in plain words
The word on the screen decides the next tap. Match your notice here, then open the guide. The long list of articles is on guides. Country notes are on locations. Start a case on the contact page.
- Disabled
The account is offline. You see a notice when you try to log in.
- Suspended
A login notice that the account is suspended, with a button to disagree.
- 180 days to disagree
The countdown on the notice. It is the window to appeal, not a wait.
- Permanently disabled
The notice uses the word permanently. Screenshot the exact line.
- Locked
A hold until you confirm you are the owner. Not the same as a disable.
- Checkpoint
Facebook's hold on a login until you confirm the profile.
- Under review
A check or appeal that is already open.
- Shadowban
You can still log in, and reach feels limited. Not a disable notice.
- Community guidelines
The notice names community guidelines. Appeal that label.
- Terms violation
The notice cites the terms of use.
- Copyright strike
A claim that a post uses someone else's work.
- IP disable
The whole account is offline after intellectual-property claims.
- Impersonation
Either a fake profile to report, or your account disabled for pretending to be someone.
- Spam suspension
The notice says the activity looked like spam.
- Age check
A birthday, ID, or selfie check, or a disable that names age.
- 2FA
A code you cannot get, or a disable notice sitting behind that code.
- Hacked
Someone else changed the email, password, or username.
- Business Page
The Facebook Page is restricted, unpublished, or banned.
- Ad account
Ads are disabled. The personal profile can still log in.
- Marketplace
Selling on Marketplace is blocked.
- WhatsApp ban
The ban screen inside WhatsApp, separate from an Instagram notice.
- Threads
Tied to the Instagram account. Check that login first.
- Meta Verified
Meta's own subscription. Not UnbanPro, and not a replacement for the notice.
How it works is the filing side. FAQ answers the questions that come up before you hire us.
Questions
What is the difference between disabled and suspended?
Both take the profile offline and show a notice at login. Suspended screens include a countdown. Disabled screens use the disabled wording. Appeal from the button on the screen you have. The side-by-side is on the suspended versus disabled guide.
Is a shadowban a ban?
No. A shadowban is the name people use when you can still log in. A ban is a disable or suspension notice.
Do I send my password with the screenshot?
No. We never ask for your password. The username and the notice are enough to start.