Questions people ask before they hire us
Straight answers about a disabled Instagram account, a suspended Facebook account, checkpoints, hacks, and Pages. The articles are on the guides. Ban words are on the glossary. Country notes are on locations. Start a case on the contact page.
Is UnbanPro legit?
UnbanPro is a real service at unbanpro.com. We prepare and file appeals for Instagram and Facebook accounts that were banned, disabled, or suspended.
We are not Meta. We are not affiliated with Instagram or Facebook. We never ask for your password.
If someone using our name asks for a password or a login code, that is not us. Use the email and the WhatsApp button on this site.
How long does it take to get a banned account back?
It takes a few days. We write you when something changes.
Do you need my password?
No. Never.
Not the password, not a text code, not a backup code, and not access to your email. We work from the username and a screenshot of the notice.
If a message asks for any of that and says it's UnbanPro, don't send it.
Is Meta's own appeal free?
Yes. Instagram and Facebook let you appeal for free, and you should know that before you hire anyone.
People still come to us when the first appeal failed, the button is gone, the notice is confusing, or they want it written and filed by someone who does this often.
Which accounts do you handle?
Instagram and Facebook. Disabled, suspended, banned, and hacked accounts.
That covers personal profiles, creator accounts, Pages, business accounts, and ad accounts.
We don't buy or sell accounts, and we don't hack our way back in.
How do I recover a disabled Instagram account?
Save a screenshot of the disabled notice. If the in-app appeal is still there, you can try that once, for free.
Then send us the username and the screenshot. We file the Instagram appeal through Meta's official channels.
How do I get a banned Facebook account back?
If Facebook still shows a way to disagree with the decision, you can use it yourself for free.
If that already failed, or you can't reach the form, send the profile link and a screenshot. We prepare the appeal and file it through Facebook's own official channels.
Can you help if my account was hacked?
Send the username, what was changed (email, phone, or password), and any notice on the screen.
We still don't need the password. We file the appeal through Meta's own official channels.
Do you handle disabled ad accounts?
Yes. Disabled or restricted ad accounts, and Business Manager problems, are part of the work.
Send the ad account ID with the screenshot. Tell us if it's a personal profile or a business account.
What should I send you?
Your name, an email, a WhatsApp number, the platform, and the username. A screenshot of the notice helps a lot. A few plain sentences on what happened are enough.
For an ad account, add the account ID. Don't send a password or a login code.
What if the notice says the decision is final?
Send the screenshot. We'll read the notice and tell you how we'll file it.
Do I have to send my ID to you?
No. We don't need your ID to review the case.
Meta can ask the account owner for an ID or a short video inside their own check. You do that step with Meta, not by emailing us a passport scan. Forward the prompt if you want us to look at it.
Will you log in to my account?
No. We don't log in and we don't take over the account. You stay the owner.
The appeal is filed from the outside, through Meta's forms.
Are you affiliated with Meta, Instagram, or Facebook?
No. UnbanPro is independent. We don't work for Meta, Instagram, or Facebook, and we are not Meta Verified.
We use the appeal channels Meta already offers the public. We don't have a private desk inside the company.
What if you can't help?
We say so in the free review. We only take cases we can file.
How do I know a message is really from UnbanPro?
Start at unbanpro.com and use the form or the WhatsApp button there. Don't trust a random DM that found you first.
We won't ask for your password. The details we agree on WhatsApp or email are the details for that case.
Do you buy or sell accounts?
No. We don't sell accounts, we don't buy hacked profiles back, and we don't ship cheating software. The work is an appeal.
What if you can't get my account back?
100% refund if we can't get your account back.
Details and terms for each case are agreed with you on WhatsApp or email before any work begins.
How are the terms for a case set?
Details and terms for each case are agreed with you on WhatsApp or email before any work begins.
The case review is free. Read the terms and refund pages, then confirm the details for your case in that chat.
Can I appeal a ban myself?
Most people just send one appeal and wait. We open support chats, send follow-up emails, and push the case hard until it gets looked at.
Message us on WhatsApp with the username and a screenshot. We'll file it through Meta's own official channels.
Do you only take clients in the US?
No. The account can be from anywhere Instagram or Facebook operates. We work in English, by WhatsApp or email.
How do I start?
Open the contact page and send the form, or tap WhatsApp. Include the username and a screenshot if you have one. We'll reply with a free review.
What is the difference between disabled and suspended?
Both take the profile offline. A suspension notice includes a countdown. A disable notice uses the disabled wording. Appeal from the button on the screen you have.
What does a locked Instagram account mean?
A lock asks you to confirm you are the owner, then lets you in. A disable notice is an appeal. Screenshot whichever sentence you see.
What is a Facebook checkpoint?
It is a hold on the Facebook login until you confirm the profile is yours. If the next page says disabled, appeal that notice instead.
Why does Instagram keep asking me to confirm I am human?
The check is not finishing. Update the app, try a device you have used before, and try another network. If the screen changes to disabled, appeal that notice.
What if Instagram asks me to verify my age?
Finish the birthday, ID, or selfie check inside the app. Do not email those files to us. If the account is already disabled for age, send the notice screenshot.
How do I report an Instagram account pretending to be me?
Open the fake profile and use the report menu for pretending to be you. If your own account was disabled for impersonation, that is a separate appeal from the login notice.
What is an Instagram copyright strike?
Someone told Instagram a post uses their work. Use the dispute steps on that notice, and tell the truth. If the whole account is disabled, appeal from the disable screen.
The account was disabled for intellectual property. Can you file that?
Yes. Send the disable screenshot and any earlier takedown email. We file through Meta's official channels. We never ask for the password.
My Facebook Page is unpublished. Is that a profile ban?
Not always. A Page has its own status. If you can still log in, request the review as an admin. If the profile itself is disabled, appeal that login too.
Can you help with a banned WhatsApp account?
Use the review button on the WhatsApp ban screen, and send us the screenshot. If Instagram or Facebook on the same identity is also down, send those notices too.
Threads is banned. Do I fix Instagram first?
Open Instagram. If that profile is disabled, appeal it. Threads is tied to that login. If only Threads shows a limit, screenshot that screen.
My Instagram business account is disabled. Is the appeal different?
The button is the same. Say in the note that the handle is the business, and send the screenshot.
I am a creator and the account is banned. What do I send?
The username and the notice. One line that this is your public creator account is enough. We never ask for the password.
I lost the email and the phone on the Instagram account.
Use a device you have logged in on before, and write down the old email and number. If a disable notice appears, screenshot that too.
A hacker changed my Instagram username. Can you get the name back?
We appeal the account. We do not buy or sell usernames. Send the old handle and any screenshot that shows it.
I deleted my Instagram by mistake.
Use the cancel link in the email Instagram sent, while that mail is still there. If the login says disabled instead, that is an appeal, not a deletion.
The notice says community guidelines. How do I appeal?
Use the button on that notice and answer the policy it named. If it names no post, say so. Submit once.
Facebook disabled me and the notice gives no reason.
Screenshot every line and check the email. Appeal from the login prompt. Send us the exact wording.
How do I avoid an Instagram recovery scam?
Do not send a password, a login code, or an ID photo to someone who found you in DMs. Start from the WhatsApp button on this site.
Does Meta Verified get the account back?
Meta Verified is Meta's own product. We are not Meta Verified. A disabled login is still appealed from the notice on the screen.
How do I avoid another Instagram ban?
Keep the password to yourself, turn on two-factor authentication, and skip follow tools and bulk DMs. If a notice is already up, appeal that notice.
Is a shadowban the same as a ban?
No. If you can log in, open Account Status. If the login says disabled or suspended, that is a ban. Screenshot it.
The screen says the account is permanently disabled.
Screenshot that exact sentence. If a review button is still there, use it once. If it is not, send us the screenshot.
Where is the Instagram appeal form?
On the notice after you log in. The label is Appeal, Disagree with decision, or Request a review. Skip old links from videos.
Can you open a Meta support chat?
Yes, as part of filing. We open support chats and send follow-up emails through Meta's own channels. It takes a few days.
Instagram says I was suspended for spam.
Appeal from that notice. Say what the account is for. Remove follow tools and bulk-DM apps once you are back in.
I am stuck on an Instagram two-factor code.
Use a backup code if you saved one. Do not forward the six-digit code to anyone. If a disable notice is behind the code, screenshot that too.
Facebook Marketplace banned me. Is my profile disabled?
Not always. Marketplace has its own notice. If you can still log in, request the review there. If the profile is disabled, appeal that login.
A hacker changed the email on my Instagram.
Search the old inbox for mail from [email protected] and use the secure-my-account link. If the account is also disabled, send that screenshot.
Facebook suspended me and wants me to confirm my identity.
Do the selfie or ID check inside Facebook. We do not want the ID photo. Send the suspension screenshot if you want the appeal filed.
The notice says I violated the terms. How do I appeal?
Use the button on that notice and answer the line it printed. Guidelines and terms are different labels. Follow the one on your screen.
Can you recover a banned business Page?
Yes. An admin sends the Page name and the screenshot. If the personal profile cannot log in, send that notice too.
I logged in and then Instagram banned the account.
The second screen is the case. Screenshot it and appeal from its button. A working password does not clear a disable notice.
Do you take cases outside the US?
Yes. We work on WhatsApp and email. Country notes cover India, Pakistan, Bangladesh, Saudi Arabia, Qatar, the UAE, Nigeria, the UK, Germany, Turkey, Canada, the USA, and Australia.