An Instagram account suspended at login is appealed from that notice, not from a random form in a video. You log in, you use the button Instagram printed on that screen, and you give them a short, true explanation if they give you a box. The button is the disagree flow. Start a case on the contact page if you want us to file it.
If the headline is the exact line “We suspended your account,” the notice guide walks through how to read it. This page is the appeal itself.
Appeal from the account that was suspended
Open the Instagram app or instagram.com. Sign in to the suspended username. Use a phone or browser you have used for that account before.
Read the full notice before you tap. Screenshot it. You want the headline, any policy name, any day count, and the button label. Those screenshots are the case file. You will want them if you write to us later, and you will want them if Instagram asks you to explain the same screen again.
Tap the button on the notice. The label reads Appeal, Disagree with decision, or Request a review. Follow every step on the next screens. Leave the flow when it confirms the appeal is in, not halfway through.
Confirm you are the owner
Instagram will ask you to prove the account is yours. The check depends on the screen in front of you.
- A code to the email or phone on the account. Read it and type it yourself.
- A video selfie inside the app. One person, clear light, head turns as shown. Instagram’s help page says they use the movement because a still photo can be edited. You stay logged out while they review the clip. Another try can appear if the first clip is not accepted.
- An ID upload inside the app. Instagram’s help page says this confirms the account belongs to you, and that the ID is not posted on your profile. Do the upload there. Do not email a passport photo to an address you found in a comment.
Skip none of these if the screen requires them. A half-finished appeal is an appeal Instagram does not have.
Write the appeal in plain facts
If there is a text box, write like a person, not like a legal brief. Four lines are enough.
- The username.
- The date you saw the suspension.
- What the account is. Personal, creator, or the shop you run.
- A direct ask: please review this suspension.
If the notice names a post or a rule, speak to that rule. If you know a hacker made the post, say the account was compromised and point to the day you lost control. Then secure the email with the steps in the hacked account guide, so the next message from Instagram reaches you.
Do not invent followers, a business, or a policy quote you have not read. Do not paste a long letter you found on a forum. Reviewers read the notice against the account. A specific note beats a dramatic one.
A version you can adapt:
My account @username was suspended on this date. I use it to post my own photos. The notice does not name a post. Please review the suspension. I am ready to confirm my email and complete a video selfie.
Submit once, then watch the mailbox
Send the appeal one time from the notice. After that, check the email on the account every day, including spam and promotions. Instagram writes back to that inbox.
Do not sit in the form and submit a new copy every hour. Put the energy into a complete first appeal: the right account, the screenshot, the selfie if asked, and a note that matches the notice.
If the notice shows a day count, treat that count as the window on your screen. The 180 days guide explains how to read it. Appeal while the button is on the notice. Facebook’s help page, for Facebook suspensions, tells people they have 180 days to appeal and that a missed window leads to a permanent disable. On Instagram, the date printed for you is the one to follow.
Try instagram.com in a desktop browser. Try the app on a device you used before. Search email for “suspended” and “Instagram.” Some notices arrive by email with the same instructions as the app.
If you still have no button, do not create a replacement account on the same phone number to “start clean.” Meta’s enforcement notes cover accounts opened to get around a restriction. Keep the screenshots and the username together.
That package is what we review for free. How it works is the whole service in three steps. You send the username and the screenshot. We read the notice. We file the appeal through Meta’s own official channels. We open support chats, send follow-up emails, and push the case until it gets looked at. It takes a few days.
The home page says the same thing in short form. If WhatsApp is awkward, the contact page sends the case by email to [email protected]. Leave the password out of both.
Personal, creator, and business profiles
The appeal button does not change because you sell from the account. What changes is the sentence you write. A creator says the account is their public page and names the handle they are known by. A shop says the account is the business profile and names the business. A personal account does not need a brand story.
If you can still get into a linked Facebook profile, check it for its own suspension notice. A Meta Accounts Center link does not merge two notices into one button. Appeal the screen that names the suspended Instagram account. The Meta account guide covers the case where both apps show a block.
We are an independent service. We are not affiliated with Meta. We never ask for your password.
Related reading