Short answer. Unusual activity on an ad account is a security flag. Screenshot it, remove admins and apps you do not know, and change the password on the admin profile yourself. If ads stay off, request a review. We never ask for the password or the card number. We do not stop at one appeal. If Meta ignores it, or the ban gives no reason, we send a formal legal notice and bring in lawyers.
Ad account unusual activity is Meta telling you the ad account had logins or spend it flagged. It is a security notice. A payment-failure disable is a different line. Screenshot the unusual-activity text before you click through.
On a device you trust, open the admin profile. Remove people, partners, and apps you do not recognize. Set a new password yourself and turn on two-factor authentication. Do not send that password to us.
If money moved that you did not approve, document it with ads hacked, charges on the card. If the ad account is fully disabled after the flag, use Facebook ad account disabled. If you were kicked out as admin, use Business Manager hacked. A plain unpaid balance is payment issue.
When the account is secure and ads are still off, an admin requests a review from Account Quality. Send us the ad account name and the screenshot. We file through Meta’s official channels. It takes a few days. Start on the contact page. We never ask for your password.
One appeal is not the job. We file through Meta’s official channels, open support chats, and send follow-up emails. If Meta ignores the appeal, or bans the account with no reason, we send a formal legal notice and bring in lawyers. It takes a few days. We never ask for your password.
Meta saw spending or logins it does not tie to the normal use of that ad account. The notice is in Account Quality or security alerts.
Read the billing screen. Unauthorized spend is the hacked-charges guide. Do not send a card number to anyone in chat.
An admin who still has access. If you were removed, use the hacked Business Manager guide.
Yes. Send the ad account name and the screenshot. It takes a few days.
